Technical and Support

1.    Can I request for my favorite SIM-FREE mobile number that is not available in the mobile app when I register?
No, you may only choose from the numbers available during registration process.

2.    Can I switch my SIM-FREE Mobile number to “Private Number”?
No, you are not allowed to switch your SIM-free mobile number to “Private Number”.

3.    If I change Smartphone, can I still continue to use my SIM-FREE mobile number on the new phone?
Yes, you can still continue to use XOX-Voopee services. You may have to download the XOX-Voopee app from the market. You may use back the same registered number on XOX-Voopee.

4.    If I lost my Smartphone, will I be able to get back my SIM-FREE mobile number?
Yes, you can as long as you are still using the same registered number on XOX-Voopee.

5.    If I lost my smartphone, how do I barred my SIM-FREE mobile number to prevent abuse?
You may do so by contacting our Voopee Support.

6.    Why do I see duplicate contacts in my XOX-Voopee?
They are duplicates of your existing mobile contacts. XOX-Voopee automatically sncychronises with the existing mobile contacts in your SIM card or phone.

7.    How can I differentiate the call log details from my XOX-Voopee SIM-FREE Mobile and my normal SIM card number?
Your existing mobile call logs are the same as the XOX-Voopee call logs. There are no indications.

8.    Why can’t I download XOX-Voopee from the Play Shop (Android Market)?
Kindly check if your Smartphone is supported by the current version in the Play Shop (Android Market.

9.    Why is my XOX-Voopee always offline?
This may be due to an unstable Internet connection. Kindly check your Internet connection.

10.    My subscription is active, but why can’t I receive incoming calls on my SIM-FREE Mobile?
Kindly check your XOX-Voopee online status or if you’re logged-in to XOX-Voopee.

11.    Why am I having difficulties calling GSM mobile or fixed line numbers?
Kindly check if you have sufficient credits to make call or SMS. If you are still unable to make calls/SMS, kindly contact our Voopee Careline.

12.    Why can’t I hear the other person on the other line or they can’t hear me properly during a call sometimes?
This may be due to an unstable Internet connection. Kindly check your Internet connection.

13.    Why are my incoming or outgoing messages delayed?
This may be due to an unstable Internet connection. Kindly check your Internet connection.

14.    Will I receive any notification from XOX-Voopee before my credits expiration date?
Yes, you will receive a notification as a reminder few days before the expiration date.