Frequently Asked Questions

Can't find what you're looking for? Email us at [email protected] and we'll get back to you soon! Call our Careline at 1300 888 010 (Local) or +603 7962 8000 (From abroad)

Why is Voopee known as a SIM-FREE mobile?

Voopee allows you to call and SMS without a physical SIM card. In fact, it provides you with an additional Malaysian mobile number, so you’re always making a call to a local number even though you’re overseas.

How can Voopee help me save on my monthly phone bill?

Connecting via WiFi connection, you can call and SMS anyone, anytime, anywhere. Imagine receiving international calls with ZERO roaming charges and making calls at a low FLAT rate.

Are there hidden Voopee service charges?

Absolutely not! The Voopee mobile app can be downloaded for FREE. Besides, it comes pre-loaded with RM2 worth of Airtime for you to have a go at making calls and sending text messages to phone numbers from other mobile network operators.

*Malaysian SIM will be preloaded with RM2 worth of airtime, while overseas SIM will be preloaded with RM1 worth of airtime.

Where can I download the Voopee mobile app?

You may download the Voopee mobile app from Google Play (Android Market). We will be releasing the app for iOS, Windows Mobile and Blackberry really soon. Do stay tuned!

How do I add more contacts from the Voopee network?

If they are already in the Voopee network, simply add their Voopee phone number into your contact list. However if they have yet to start using Voopee, invite them to sign up via the “Tell My Friends” feature, and you’ll all be able to enjoy FREE HD Voice Calls and SMS!

*To use “Tell My Friends” feature, go to Voopee app > More > Tell My Friend

How can I find my friend’s Voopee contact?

In one step, you can easily see all your contacts on Voopee. Go to Contacts, next, Look for ‘Voopee’ (logo) located at the side of ‘All’ contacts.

Can I have the same Voopee number if I insert an overseas SIM card while abroad?

Yes, you can! Simply select ‘Yes/OK’ when the system requests for your permission as to whether you would like to maintain the same Voopee account.

Will my friends be charged for calling or texting my Voopee number?

If your friends call or SMS your Voopee number, they will only be charged by their service provider following their local rates. However, if they’re part of the Voopee community, all voice calls and SMS texts are absolutely FREE! So why not get them to join Voopee instead?

Can I call and SMS non-Voopee users?

Yes! Unlike other mobile apps, Voopee allows you to call or SMS non-Voopee users. The call will appear as *Calling to GSM.

*Calling to GSM using your Voopee account - Charges will not be through your mobile plan; deductions however will be made to your remaining Voopee credit at one low FLAT rate.

What are the IDD call rates for Voopee?

Voopee allows you to save on international calls at low IDD call rates. Below are examples of some of the low IDD call rates that you’ll be able to enjoy:
Country Fixed Line Mobile
Australia RM0.18 RM0.88
Canada RM0.16 RM0.16
China RM0.12 RM0.20
Hong Kong RM0.16 RM0.20
Indonesia RM1.24 RM1.32
Singapore RM0.18 RM0.26
Taiwan RM0.18 RM0.44
Thailand RM0.36 RM0.38
UK RM0.20 RM0.90
USA RM0.18 RM0.18

Aren’t calls and SMS texts to non-Voopee users free? Why do I still need credits?

As Voopee allows you to call and SMS any Malaysian phone number worldwide, it requires credits as normal LOCAL CALL RATES apply to make calls and send texts to non-Voopee users.

Will my friends be charged for calling or sending texts messages to my Voopee number?

If your friends call or SMS your Voopee number, they will only be charged by their service provider following their local rates. However, should they be part of the Voopee community instead, all voice calls and SMS are FREE! So why not get them to join Voopee instead?

Can I call and SMS non Voopee users?

Unlike other mobile apps, Voopee allows you to call or SMS non-Voopee users. The call will appear as *Calling to GSM.

*Calling to GSM using your Voopee account, charges will not be through your mobile plan; deductions however will be made to your remaining Voopee credit at one low FLAT rate.

I thought I would be able to make calls and send SMS texts to non-Voopee users for free, why do I still need credits?

As Voopee allows you to call and SMS any Malaysian phone number worldwide, it requires credits as normal LOCAL CALL RATES apply.

Why is my usual messaging system synced to the Voopee messaging system?

Fret not; this is one of the unique features of Voopee. The messaging system is designed in such a way that will make your experience easier. With a single tap, Voopee intelligently syncs the existing SMS in your mobile inbox so that you can conveniently check and reply them all through Voopee.

How can I edit my contact’s details?

Just tap on “Contacts” in the Voopee app and select the contact that you want to edit. Then, tap on “More” and select “Edit Contact”. Finally when you have finished editing, select “Done”. Easy as pie!

How do I configure my notifications & message settings?

By going into the General settings, you’ll be able to easily configure your personal settings.

What is ‘Tell My Friends’ and how do I use it?

If you’ve fallen in love with Voopee and its cost-saving international roaming feature, you can spread the word and invite others to download it as well. Select contacts from your list and the system will automatically send them an SMS to notify them you’re on Voopee!

How do I activate Call Forwarding?

By simply switching it from ‘Off’ to ‘On’, you’ll have activated it and forwarded all calls to your Voopee number.

I have run out of Voopee credits, how do I top it up?

You can top-up your Voopee credit via XOX recharge vouchers (top-up card), credit cards (Visa or Mastercard), CIMB Clicks, Maybank2U Online, Alliance Online, Hong Leong Online, AmOnline, RHB Online, and FPX (Maybank2U, PBeBank, Bank Islam, Hong Leong Online, RHB Online, CIMB Clicks). For Singaporean (overseas) Voopee users, you may top-up via credit cards (Visa or Mastercard).

Which Android version does Voopee support?

Voopee works on all devices operating on Android OS 2.3 and above.

Oh no! I have forgotten my Voopee number, what should I do?

Simple – Under “More” select “My Info”. Your Voopee number will be shown in the first box.

Can I use the same Voopee number if I change from one SIM card to another?

Definitely! As long as you have not uninstalled Voopee from your smartphone, you may maintain the same Voopee number by selecting ‘Yes/OK’ when the system requests your permission to maintain the same account.

If I change to a new mobile phone, can I keep my old Voopee number?

Certainly! All you need to do is download the Voopee mobile app again and use the same registered number as you were once using previously on Voopee.

Why is my Voopee always offline?

This may be due to an unstable internet connection. Kindly check the status of your internet connection.

My subscription is active, but why can’t I receive incoming calls on my SIM-FREE Mobile (Voopee)?

Kindly check your Voopee status to see if you are currently signed-in online or if you have been properly logged in.

Why am I having difficulties calling GSM mobile or fixed line numbers?

Kindly check your balance to see if you have sufficient credit to make calls or send SMS text messages. If you are still unable to do so, do get in touch with our Voopee Support.

Why are my incoming or outgoing messages delayed?

This may be due to an unstable internet connection. Kindly check on the status of your internet connection.